Website Privacy Policy

This Privacy Policy applies to all personal information collected by Able Care Community Services via the website located at ablecarecommunity.org.au.

1. What is "personal information"?

Under the Privacy Act 1988 (Cth), "personal information" means any information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form.

If information does not identify you or enable your identity to be ascertained, it is generally not considered "personal information" and is outside the scope of this policy.

2. What information do we collect?

We collect personal information that you voluntarily provide when you interact with our website, including:

  • Name, phone number, email address or other contact details
  • Funding or NDIS plan information you choose to share

We also collect technical data such as cookies to help improve your browsing experience. Cookies on their own do not identify you personally.

3. How we collect your personal information

  • When you fill in contact forms, sign up for newsletters, or request information.
  • Automatically via cookies and similar technologies when you browse the site.

4. Purpose of collection

We use your personal information to:

  • Provide you with information about Able Care services and respond to enquiries.
  • Improve and personalise the website experience.
  • Communicate directly with you, including occasional marketing material if you have consented.

We only share your information with trusted service providers who help us operate the website and deliver services. All third‑party partners are required to handle your data in accordance with the Australian Privacy Principles.

5. Access and correction

You have the right to request access to the personal information we hold about you (APP 12) and to request correction of any inaccurate information (APP 13). To do so, please contact us as outlined below.

6. Complaint procedure

If you have a complaint about how we handle your personal information, contact our Privacy Officer at privacy@ablecarecommunity.org.au. We will investigate and, if appropriate, rectify any issue. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Overseas transfer

We may transfer or store personal information overseas for processing. Where the destination country has data‑protection laws substantially similar to the Australian Privacy Principles, we consider the transfer compliant. Where it does not, we will secure a contractual commitment ensuring the information is protected in line with Australian standards.

8. How to contact us about privacy

For any queries, access requests, or concerns, please contact our Privacy Officer:

Email: privacy@ablecarecommunity.org.au
Phone: +61 2 0000 0000

Effective date: 19 April 2026